Is my device eSIM compatible?

If you want to use Orbit but are unsure if your device (or a family member's) is compatible then you have come to the right place.

You can check this handy and regularly updated list for your device, or you can follow the simple instructions below. 

The trick is to check for an EID.

An EID, or Embedded Identity Document, is a unique identifier linked to an eSIM chip within a device, such as a smartphone.

Consider the eSIM chip as a container. When you install an eSIM ‘Profile’ into this chip, it allows the device to operate similarly to a traditional physical SIM card. This is essentially how eSIM technology functions in devices.

You can check if your device accepts eSIMs by checking whether you can add one via your device's mobile settings. 

Alternatively, if your device has an EID number, it indicates that it is equipped with an eSIM chip. In other words, the presence of an EID is a simple and clear way to confirm that your phone is eSIM-compatible.

• From the Settings menu
• Using the Dial pad and USSD code (for iPhone only)

You can check if an EID is assigned to your device from the Settings menu of your phone. 

Navigate to Settings > General  > About . If your iPhone or iPad support eSIM, you will find the EID displayed around the middle of the screen (scroll down). 

If the "Network Provider Lock" (or "Carrier Lock") status just below the EID shows "No SIM restrictions", your device is not SIM-locked and you can use any SIM/eSIM. 

If its "SIM Locked" then your primary provider has locked your device from using any other SIMs/eSIMs. Contact them and request an unlock to be able to use Orbit or any other SIMs/eSIMs in this device.  

On Android devices, navigate to Settings > About to check for the presence of an EID. It’s typically located around the middle of the screen (scroll down) under the ‘Device details’ section.

Initially, you might see a prompt like ‘Tap to show info’ instead of the actual number. Once you tap this prompt, the EID number and EID QR code will be displayed.

Now that you know how to check for eSIM compatibility, you can determine if your device supports it. If it does, you’re ready to enjoy the flexibility and seamless connectivity that eSIM technology offers!