Terms and Conditions

These terms and conditions (The “Terms and Conditions”) shall apply to all services provided by Orbit Mobile Technologies Limited ("Orbit"), which is registered in England and Wales, at 50 Altura Tower, Bridges Court Road, London, SW113GZ with registration number 15976653.

These Terms and Conditions constitute a legally binding agreement (“Agreement”) made between you (“you” or the “Customer(s)”) and Orbit, concerning your access to and use of our mobile application (the “Orbit App” or "App"). By accessing the App, you confirm that you have read, understood, and agree to be bound by all of these Terms and Conditions.

Additional terms and conditions or documents that may be posted on the App from time to time are also part of these Terms and Conditions. We reserve the right, at our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We may notify you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. 

By continuing to use the Application after the date such revised Terms are posted, you will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions.

1. Customers can register for the service by creating an account on the Orbit App or via partners or agents (“Orbit Account”)

2. Customers must provide their first and last name, valid country of permanent residence, and a valid email address to register. Additionally, they can upload a profile photo and specify their travel preferences, which is optional.

3. Acceptance of the Terms and Conditions is required to register for the service.

4. Customers must be of legal age to form a binding contract in their jurisdiction.

5. After creating the Orbit Account, a confirmation email will be sent to the email address provided during registration. This email address will be used by Orbit for communication with the customer.

Orbit provides access to a digital platform that facilitates mobile connectivity (the "Service") The service is offered as an independent digital solution and does not constitute a traditional telecommunication service.

1. Customers can search, select, and purchase plan vouchers on the Orbit App or through partner services and dashboards. Availability may be restricted in some countries.

2. By purchasing a plan voucher, customers confirm they have an unlocked, eSIM-compatible device, which is necessary for using Orbit services.

3. Customers can choose the desired plan voucher from the available options. Orbit provides details on the main characteristics of each plan, including price, validity period, and country or region of use.

4. Before completing a purchase, customers will have the opportunity to review their order. Once verified, they can confirm the order and proceed to payment.

5. Plan vouchers can be transferred between users prior to being attached to a specific eSIM. Once attached to an eSIM, the plan voucher becomes non-transferable and is permanently linked to that eSIM.

6. Plan vouchers do not provide immediate access to mobile data. Instead, they represent a prepaid entitlement to access a specific data quota in a specific location.  Orbit vouchers represent a stored value that can be redeemed over extended period of time for mobile data services provided by third-party network operators. A voucher must be attached to the Orbit eSIM on the customer’s device before activation and redemption can occur. Until activation, the voucher remains inactive and does not begin its validity period.

7. Customers must download the Orbit eSIM to their device to enable activation (if the eSIM is not already installed). The eSIM remains on the customer’s device even after a plan has been used or expired. Customers may remove the eSIM at any time, but Orbit recommends keeping it unless they no longer intend to use Orbit services. Installation requires a stable internet connection.

8. Validity periods:

• Plan vouchers remain valid for 180 days from the date of purchase. If a plan voucher is not activated within this period, it will expire and cannot be used.

• Active plans begin their validity period only upon activation. The standard validity period for an active plan is 30 days, but users can purchase extensions to extend the validity to 90 or 180 days.

9. Plan vouchers can be extended and topped up post-purchase.

• Extensions allow users to increase the validity period before activation.
• Top-ups allow users to add more data to an existing plan once it has been activated.

10. A plan voucher activates automatically (is redeemed) when the Orbit eSIM connects to a supported network in the designated country for the first time. Once activation occurs:

• The plan begins its validity period.
• Data can be used immediately.
• The validity period is based on the purchased plan (30, 90, or 180 days).
• If a customer travels to a different country before activation, the plan voucher remains inactive until they enter the designated country and connect.

11. Active data plans can be shared with multiple users. However, the original purchaser (plan owner) is solely responsible for how the plan is used by others. Orbit does not regulate individual usage once a plan is shared.

12. Plan allowances cannot be modified or customised once a plan voucher has been purchased, except through official top-ups and extensions.

13. If a plan voucher is purchased indirectly or provided by a third party, that third party retains ownership and full authority to manage the plan and customer access to it, subject to any agreement between the customer and the third party.

14. eSIM Reinstallation and Device Transfers

• The Orbit eSIM can be installed on a different device, but it must first be removed from the currently installed device before being reinstalled elsewhere.
• If an active plan is attached to the eSIM, the plan will transfer to the new device along with the eSIM, provided that the eSIM has been properly uninstalled from the previous device.
• If the user is unable to uninstall the eSIM (e.g., due to device loss or damage), attached active plans may not be transferable if they have already been activated.
• Orbit is not responsible for plans that become unusable due to the inability to uninstall and transfer the eSIM from a lost or inaccessible device.

1. The service will begin immediately after successfully downloading the eSIM and activating the associated data plan.

2. The service duration will be as specified in the terms of the purchased plan.

3. The service will end either upon full usage of the data plan or at the end of the plan’s duration, whichever occurs first.

4. Orbit may suspend the customer’s use of the service in the event of a breach of the customer obligations mentioned below, with or without prior notice, or for any other reason.

1. The service is provided on an “as is” and “as available” basis. Orbit will take reasonable steps to make the service available at all times, contingent upon our and/or our service providers’ ability to maintain network capacity and connection availability. However, since Orbit relies on technology and networks provided by its partners, Orbit cannot guarantee the network coverage, quality, or availability of the service.

2. Orbit partners with other entities to deliver the service. Customers agree to comply with the Terms and Conditions of our partners, which are available when purchasing the data plan.

3. Service availability depends on our partners’ ability to maintain network capacity and connection availability, for which no guarantees can be made.

1. Customers agree to use the service in compliance with these Terms and Conditions and are responsible for all usage.
2. Customers must provide true, accurate, and complete registration information and keep it up-to-date.
3. Customers must keep their passwords confidential and are responsible for all account activity. Orbit reserves the right to remove, reclaim, or change a username deemed objectionable at its sole discretion.
4. Customers must use the service in accordance with all applicable laws and regulations of their home nation, country of residence, and the country in which they are present.
5. Unless otherwise explicitly stated to you directly, the Service is for personal use only.
6. The service must not be used for any abusive, illegal, or fraudulent activities, in any way that could impair or damage the network, nor for any purposes outlined in the Prohibited Activities section of these Terms and Conditions. 
7. Orbit may suspend the service if these obligations are breached. Customers remain liable for charges during suspension and must pay all dues under these Terms and Conditions. Any deliberate attempt to damage or undermine the service’s operation may result in criminal or civil liability. Orbit reserves the right to seek remedies and damages (including attorney fees) to the fullest extent of the law, including criminal prosecution.
8. Customers must confirm their country of residence at the time of purchase. Orbit may apply taxes based on the information provided. Customers are solely responsible for ensuring that their declared residency is accurate and updated as necessary.
9. If you are purchasing Orbit services on behalf of a business, you must provide valid business details, including VAT registration where applicable. Business users are responsible for their own tax reporting and compliance.

1. Customers can register and purchase the Service on the Orbit App. Payments may be processed through an authorised agent of Orbit (Stripe). All plans are prepaid. 
2. The default transaction currency for the service is United States Dollars. Users can change their default currency between USD, GBP, and EUR.
3. All our prices are exclusive of any taxes. Customers are responsible for all sales, value-added (VAT/GST), or other taxes relating to their use of the Service (Indirect Taxes), or any purchases or transactions. Indirect taxes may be levied at purchase on the basis of the the country or zip/postal code provided during purchase, your selected home location in the app's settings, and/or your current location, as may be applicable at the time. You will indemnify us and our affiliates for any such taxes or claims or losses for which you are responsible to the relevant government authority.
4. If your purchase is subject to recurring charges or any renewals, then you consent to our charging your payment method on a recurring or automatic basis without requiring your prior approval for each charge, until such time as you cancel. You can cancel a recurring service or charge in the app, or by contacting us at [email protected]. 
5. We reserve the right to correct any errors in pricing, charges, or otherwise, even if we have already received payment. 
6. We reserve the right to refuse any orders placed. We may, at our sole discretion, limit or cancel purchases.

1. Overview of the VIP Market

• The VIP Market is a section of the Orbit platform where users can access exclusive plans offered by third-party partners.
• These plans are supplied, managed, and priced by the respective partner, not by Orbit.
• Access to VIP Market plans may require a partner code, which is provided by the partner to eligible users.

2. Orbit’s Role in the VIP Market

• Orbit facilitates the technical distribution of VIP Market plans via its eSIM platform but is not the provider of these plans.
• Orbit does not set prices, determine availability, or make changes to partner-supplied plans without the request or approval of the partner. 
• The partner is solely responsible for the content, pricing, validity, and any additional benefits tied to their plan.

3. Partner Offers and Promotions

• Partners may provide exclusive discounts, bundled offers, loyalty rewards, or promotional incentives for their plans in the VIP Market.
• These offers are fully managed by the partner and may have specific conditions, eligibility requirements, or expiration dates that users must review before purchase.
• Orbit is not responsible for the fulfilment, modification, or cancellation of any promotional offers provided by a partner.
• If a user has questions or disputes related to a partner-specific promotion, coupon code, or bundled deal, they must contact the partner directly.

4. External Partner Links and Third-Party Content

• VIP Market partners may include external links to their websites, booking portals, loyalty programs, or support services.
• These links are provided for user convenience but are not controlled, verified, or endorsed by Orbit.
• Orbit is not responsible for the content, security, accuracy, or availability of external websites linked within the VIP Market.
• Users who navigate to a third-party website do so at their own risk and should review the respective partner’s privacy policy, terms of service, and security practices.

5. Plan Purchase, Activation, and Usage

• VIP Market plans follow the same activation process as standard Orbit plans, requiring an attached plan voucher and activation upon first network connection in the designated country.
• Users can review the validity period, data allowance, and partner-specific terms before purchasing a VIP Market plan.
• Some VIP Market plans may have unique conditions set by the partner, including restrictions on extensions, top-ups, or sharing.

6. Partner Responsibility for Support and Refunds

• Any billing disputes, refunds, or plan cancellations for a VIP Market plan must be handled directly by the partner who supplied the plan.
• Orbit does not issue refunds or modifications for VIP Market plans unless explicitly authorised by the partner.
• Users experiencing technical issues related to eSIM installation or network connectivity may contact Orbit Support, but issues related to pricing, plan terms, or eligibility must be addressed with the partner.

7. Changes, Revocation, and Termination of VIP Market Plans

• The partner or Orbit reserve the right to remove a user's access to a VIP Market for any reason. 
• The partner reserves the right to modify, revoke, or discontinue any VIP Market plan at their discretion.
• If a partner ceases to offer plans through Orbit, existing active plans may remain valid until their expiration date, but users may not be able to purchase new plans from that partner.
• Orbit is not liable for any changes or restrictions imposed by the partner after a plan has been purchased.

8. Third-Party Agreements and Partner Terms

• Users purchasing a VIP Market plan may be subject to additional terms and conditions set by the partner.
• If a user purchases a plan via a third-party portal, travel agency, airline, or other partner, they acknowledge that their agreement is with the partner, not Orbit.
• Orbit is not responsible for any marketing claims, special offers, or promotions advertised by a partner outside of the Orbit platform.

9. User Responsibility for Shared Plans

• Some VIP Market plans may allow plan sharing among multiple users.
• The original purchaser of the plan is solely responsible for how the plan is used by others.
• Orbit and its partners do not regulate individual data usage within a shared plan, and misuse may result in the plan being revoked or limited.

Generally, transactions are final and no refund will be issued, unless expressly provided otherwise in these Terms or required by law. 

In certain and specific case where a refund may be issued, the user may be required to delete the eSIM from their device prior to the issuance of any refunds. The user must confirm that the eSIM has been permanently removed from their device and is no longer accessible or in use.

By requesting a refund, the user expressly warrants and agrees that:

1. They will not attempt to reinstall, reuse, or reactivate the eSIM on the same or any other device if deletion is required as part of the refund process.
2. They have not shared, transferred, sold, or otherwise allowed any other person to use the eSIM or any associated data plan after the refund request has been submitted.
3. Any attempt to use the refunded eSIM or any associated plan after deletion (if required) may result in the cancellation of the refund and further action by Orbit, including but not limited to account suspension or restriction of future purchases.

Partial Refunds and Non-Recoverable Costs

Refunds, when granted, may be issued as full or partial refunds, depending on the specific circumstances. Certain costs associated with the provisioning, generation, and downloading of an eSIM are non-recoverable by Orbit, including but not limited to:

• eSIM profile provisioning costs
• Network setup and allocation fees
• Transaction and processing fees

As a result, Orbit reserves the right to deduct these non-recoverable costs from any refund issued, meaning that users may receive only a partial refund based on the circumstances of their request. The amount refunded will be determined at Orbit’s sole discretion, taking into account factors such as:

• Whether the eSIM profile was downloaded
• Whether the data plan was activated
• Any costs incurred by Orbit in processing and issuing the eSIM

Orbit reserves the right to determine when eSIM deletion is necessary before processing a refund. In cases where the user fails to comply with any required deletion, the refund may be denied or subject to further review.

1. In the event of the Customer’s Device being stolen, destroyed, or lost, the Customer must deactivate their eSIM and inform Orbit immediately, as they will remain liable for any use of the Service.

2. If the Device is lost, Orbit does not provide refunds for the prepaid Service. However, if the Customer downloads the Orbit app on a new Device, they can continue to use the Service they have purchased from their account by requesting the transfer of unactivated plans to a new eSIM. Any activated plans cannot be transferred.  

1. Orbit is not responsible for any losses, disruptions or detriments due to the service not being continuously available. Orbit does not guarantee uninterrupted availability of the network services.

2. Orbit will not be liable for any indirect or consequential losses (whether foreseeable or not), including loss of profit or goodwill, loss of income, use of the services, business opportunities, or any special, punitive, or exemplary damages suffered by the customer for any reason, including but not limited to:

• Any disruptions to network availability or speeds;
• Any data transmitted to or from your device being altered, used, or lost;
• Any failure, interruption, delay, suspension, or restriction in fulfilling its obligations under this agreement due to circumstances beyond its reasonable control (including but not limited to acts of God, government control, restrictions or prohibitions, acts or omissions of any public or regulatory authority, acts or defaults of any third party, supplier, agent, or other person, strikes, work stoppages, or labor disputes);
• The acts and/or omissions of other third-party service providers;
• Any malfunction of the customer’s device, or any equipment or services used by the customer or provided by a third-party provider;
• Any loss or damage caused by errors, viruses, or bugs not directly caused by or attributable to Orbit; or incompatibility of the service with any other software, hardware, or material on the customer’s device.

You are only allowed to access and use the Services for the purposes for which we provide them. Any commercial use of the Services is prohibited unless expressly approved by us in writing.

As a user of the Services, you agree that you will not (nor permit any third party on your behalf) engage in any of the following prohibited activities, whether directly or indirectly:

• Bypass, disable, or otherwise interfere with security features of the Services, including those that limit or prevent the copying of content or that enforce restrictions on the Services’ use.

• Disparage, harm, or tarnish Orbit and/or the Services in any way that, in our opinion, is damaging.

• Use automated tools like scripts, bots, or data mining tools to interact with or gather information from the Services, including posting comments or sending messages.

• Use any information obtained from the Services to harass, abuse, or harm other individuals.

• Systematically retrieve data or other content from the Services to create or compile a collection, database, or directory without our written consent.

• Upload or attempt to upload viruses, Trojan horses, or other harmful material, including spamming, excessive use of capital letters, or other actions that impair or disrupt others’ use of the Services or its operations.

• Make improper use of our support services, or submit false reports about abuse or misconduct.

• Pretend to be another person or user, or attempt to use the credentials of someone else without their permission.

• Engage in any unauthorised framing or linking to the Services.

• Use the Services in any manner that violates applicable laws or regulations.

• Engage in any activity that competes with Orbit, or otherwise use the Services for unauthorised commercial purposes or revenue-generating ventures without our express permission.

• Remove any copyright or proprietary notices from the content provided through the Services.

• Upload or transmit any material that acts as a passive or active data collection mechanism, such as cookies, 1×1 pixels, gifs, or other similar technologies commonly referred to as “spyware” or “passive collection mechanisms.”

• Harass, threaten, or intimidate our employees or agents involved in providing any part of the Services.

• Use or launch any unauthorised automated system, such as spiders, bots, or scrapers, to access the Services, or deploy any other unauthorised software on the Services.

• Attempt to reverse engineer, decompile, or disassemble any part of the software or underlying code that makes up the Services, except where permitted by law.

• Attempt to bypass any access restrictions or security measures implemented to prevent unauthorised access to parts of the Services.

• Use the Services to gather usernames, email addresses, or other user information by electronic or other means for the purpose of sending unsolicited communications or creating false accounts.

• Use the Services to advertise or offer to sell goods or services without our prior written consent.

• Employ purchasing agents or buying agents to make purchases on the Services on your behalf.

• Transfer, sell, or otherwise allow a third party to use your account.

• Interfere with, disrupt, or place an excessive burden on the Services or any networks or systems connected to the Services.

We reserve the right to alter, modify, or remove any part of the Services at our sole discretion and at any time, without prior notice. However, we are under no obligation to update any information contained within the Services. We will not be held responsible for any modifications, price changes, suspensions, or discontinuations of the Services, whether affecting you or any third party.

We do not guarantee that the Services will always be available or free from interruptions. Various issues, including hardware or software problems or necessary maintenance, may cause delays, errors, or temporary unavailability. We reserve the right to modify, update, suspend, discontinue, or alter the Services at any time and for any reason, without notice. You agree that we are not liable for any loss, damage, or inconvenience resulting from your inability to access or use the Services during periods of downtime or discontinuation. These Terms do not obligate us to maintain or support the Services, except as dictated by our current policies, nor do they require us to provide updates, corrections, or new releases.

These terms shall remain in full force while customers access, use or are subscribing to the Service. 

Without limiting any other provisions of these terms, Orbit reserves the right, in its sole discretion and without prior notice or liability, to restrict or deny access to and use of our services (including blocking certain IP addresses) to any individual for any reason or for no reason. This includes, but is not limited to, instances where there is a breach of any representation, warranty, or covenant contained in these terms or any applicable law or regulation. We may terminate your access or participation in the services, or delete your account and any related information or content, at any time and without warning, at our sole discretion.

If we terminate a service that is not due to your breach or any wrongful act or omission, we will issue a refund for any unused portion of the service. If the termination is for any other reason, no refund will be provided, except where required by law.

1. We prioritise our Customers’ privacy. To use the Service, Customers must provide their personal information, guaranteeing that all information provided is accurate, current, and complete. For details on how Orbit uses personal information, Customers should read our Privacy Policy.

1. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the App (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (collectively, the “Marks”) are the exclusive property of Orbit. This agreement does not grant you licenses to use such Content or Marks without prior written permission. Except as expressly provided in these Terms and Conditions, no part of the App and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without express prior written permission.

2. We grant you a revocable, non-exclusive, non-transferable, limited right to install and use the application on wireless electronic devices that you own or control, and to access and use the application on such devices strictly in accordance with the Terms and Conditions and solely for your personal, non-commercial use. You may not use the application for any other purpose. We reserve all rights not expressly granted to you in and to the Website, Application, Content, and the Marks.

1. All terms and provisions of this agreement are distinct and severable. If any term or provision is held unenforceable, illegal, or void in whole or in part by any court, regulatory authority, or other competent authority, it shall be deemed not to form part of this agreement. The enforceability, legality, and validity of the remainder of this Agreement will not be affected.

2. This agreement shall be governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English Courts.