Privacy Policy
Orbit
Last Update il y a 6 mois
Orbit Mobile Technologies Limited. (“Orbit”, “we”, “us”, “our”) operates the Orbit mobile application (“App”), enabling you to receive data connectivity around the world, and various other related connectivity services (“Services”)
When you visit our website or use the App, you share personal data with Orbit. Please read this privacy policy carefully, as it explains how Orbit handles your personal data and how you can exercise your rights. This policy complements the Terms & Conditions and any other documents or notices that reference this privacy policy.
If you have any questions, feel free to contact Orbit via email at [email protected].
| Type of Data | Examples of Data |
| Identification Data | First name, Last Name |
| Contact Information | Email Address, phone number. |
| Order Information | eSIM activation details, number, date, content and price of your orders (e.g., plans linked to your eSIM), payment method, usage information, order history |
| Customer Support Data | Date, time, subject, and content of your customer support requests, interaction with customer support, including mobile phone screen sharing (with your consent) when necessary for providing support |
| Application Data | Geolocation information (city and country), mobile device data (such as your mobile device ID, model, operating system, mobile carrier), application usage data |
What Personal Data Does Orbit Process?
Certain types of personal data may be mandatory or optional, depending on the services you request. Mandatory data will be identified at the time of collection. If you do not provide mandatory data, Orbit may be unable to provide our Services.
Most personal data is provided directly by you on the Orbit App. However, if you request an eSIM or receive a data plan through a third-party, the third-party will share some personal data with Orbit (e.g., your email address) to process your request.
If you order an eSIM and plans for third parties, you must ensure compliance with applicable data protection regulations, including informing third parties about Orbit’s processing of their data.
We may also automatically collect data when you visit, use, or navigate the Services:
| Type of Data | Examples of Data | Purpose |
| Internet or Other Electronic Network Activity | Date and time of access, IP address, location (city and country), device, browser, operating system, and system configuration data. | Necessary for the proper functioning of the App and usage measurements |
| Log and Usage Data | App and Services related data, diagnostics, usage, and performance information | Necessary for the proper functioning of the App, usage measurements, and improvements. |
How Does Orbit Use Your Personal Data?
Orbit processes your personal data for the following purposes:
| Purpose | Examples of Use | Legal Basis |
| Account Creation and Management | Create your Orbit account, send authentication details, allow eSIM activation, and order associated plans | Performance of the Terms & Conditions |
| Order Processing | Provide eSIM and associated plans, manage invoices and payments, maintain customer relationships | Performance of the Terms & Conditions |
| Customer Support Management | Handle requests, inquiries, complaints, provide technical or logistic support, process refunds | Performance of the Terms & Conditions |
| Marketing Communications | Send updates about Orbit’s activities and services that may interest you | Legitimate interest of Orbit to expand its business |
| App and Service Improvement and Maintenance | Evaluate and enhance the app, provide maintenance, facilitate access and usage, ensure security | Legitimate interest of Orbit to improve services and user experience |
| Legal and Dispute Management | Address breaches, manage disputes and legal matters | Legitimate interest of Orbit in protecting its rights |
| Compliance with Legal Obligations | Adhere to legal and regulatory requirements, handle your rights requests | Legal obligations |
Who Can Access Your Personal Data?
Your personal data may be shared with the following entities
| Recipients | Purpose |
| Orbit and Authorised Employees | For the administrative, operational, and commercial management of the Orbit App and its associated services |
| Local Network Providers | For providing you with connectivity and other services |
| Service Providers and Vendors for Orbit | Operational and technical purposes related to the Orbit App and its associated services |
| Lawyers and interested parties | In the case of disputes and other legal matters |
| Administrative or Judicial Authorities | In response to express and justified requests or alleged legal violations |
| Other third parties | In the case of restructuring, acquisition, financing, merger, or sale of assets of Orbit or a similar transaction. |
Will Your Personal Data Be Transferred Internationally?
We may transfer and store your data outside the European Economic Area (EEA) and the United Kingdom (UK). By using the Services you consent to such transfers of information. When we do this, we ensure that:
- The country or organisation processing the data has adequate data protection laws in place, in accordance with the European Commission or the UK Information Commissioner’s Office (as applicable);
- We have formally agreed to data protection clauses in a written contract, as approved by the European Commission or the UK Information Commissioner’s Office (as applicable).
How Does Orbit Protect Your Personal Data?
Orbit has implemented technical and organizational measures to protect your personal data against potential breaches, including accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure. These measures ensure a level of security appropriate to the data, considering the state of the art and the cost of implementation relative to the risks and nature of the data.
If you discover a vulnerability or need to report a security incident, please email [email protected].
How Long is Your Personal Data Stored?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). We may hold certain types of data as outlined below past the termination of the user’s account:
- Provision of the Services: 12 Months or As Required by Legislation
- Usage Data and Statistics: 12 Months or As Required by Legislation
- Invoices and Billing: 10 Years
- Customer Support: 3 Years
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Regarding cookies and other tracking technologies:
• Information collected is kept for a maximum of twenty-five years.
• The lifespan of cookies and other tracking technologies is up to thirteen months.
What Are Your Rights Regarding Your Personal Data?
You have rights that allow you access to and control over your personal information. You may review, change, or terminate your account at any time.
If you wish to make a request, please contact us at [email protected], where we will consider and act upon any such request in accordance with applicable data protection laws.
- to request access and obtain a copy of your personal information,
- to request rectification or erasure,
- to restrict the processing of your personal information; and if applicable, to restrict data portability,
- to object to the storage of your personal information, under certain conditions.
Depending on your country of residence, you may have additional rights.
Orbit may request specific information to confirm your identity and ensure the exercise of your rights. This is a security measure to prevent unauthorised access to personal data.
If necessary, you can also lodge a complaint with your national data protection authority.
User Account: If you would at any time like to review or change the information in your account or terminate your account, you can log in to the App , access your ptofile settings and update or delete your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to provide analytics, prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions and/or comply with applicable legal requirements.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Children’s Policy
Our services are not directed at children under the age of 13 years. The Service is also not offered to children whose age makes it illegal to process their personal data or requires parental consent for the processing of their personal data under the GDPR or other local law.
We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use the Services, and do not provide any personal data to us.
If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Orbit
, please contact us at [email protected]
If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data. This may require us to delete the account for that child.
Changes to This Policy
This policy is dated and may be updated by Orbit as necessary, especially in response to changes in services or applicable law. Please review this policy regularly. Updated policies will be communicated appropriately.